In Belgium multilingual support is not a nice-to-have. A Dutch website gets French and English speaking visitors, and the other way round. Translating a FAQ is expensive and goes stale quickly.
Our AI agent detects the visitor's language and answers in it, even when your website exists in a single language. The knowledge stays the same; only the answer language changes.
How language detection works
The language is derived from the visitor's message, not from a setting. If someone switches to French mid-conversation, the agent follows.
Your website does not need to be translated to serve French or German speaking customers properly. The agent translates your content at answer time.
More than twelve languages, detected automatically.
Mid-conversation language switching is supported.
One knowledge base, so no duplicate content to maintain.
Welcome message and branding configurable per customer.
Conversations stay readable in the inbox in the original language.
Why this beats a translated FAQ
A translated FAQ only covers the questions you anticipated, and needs maintenance in every language. An agent on your knowledge base also handles phrasings you did not foresee.
For technical products you can pin terminology so translations stay consistent.
Who this is for
Webshops selling into the Netherlands, France or Germany. Service providers in Brussels and the language border region. Organisations with international visitors such as tourism, events and education.
Also useful when your own team is not multilingual: the agent covers the first line and the inbox shows you what was asked.
Privacy and hosting
All conversations and knowledge are processed on EU/EEA infrastructure, GDPR compliant. You remain the owner of your content and conversation data.
Does my website need to be translated?
No. The agent uses your existing content and answers in the visitor's language. A translated site does of course help your visibility in that language.
Does technical terminology stay correct?
Terminology and fixed company details can be pinned so they are used consistently in every language.
Can I see which language was used?
Yes. The inbox shows the full conversation in the original language, with date and time.
Does multilingual support cost extra?
No, it is included in every plan. Usage is counted in conversations, not languages.
WebScale Group · info@webscalegroup.com