Most webshop questions are the same ones over and over: is this in stock, when does it ship, does it fit my device, how do I return it. They arrive when nobody is watching the inbox.
Our AI chatbot is trained on the content of your own webshop and answers those questions itself, in the visitor's language, around the clock. Everything runs in the EU/EEA and is GDPR compliant.
What the chatbot actually does in a webshop
The agent reads your product pages, category pages, FAQ, shipping terms and contact details. For every question the most relevant pages are retrieved, so the answer is grounded in your real content.
Answer product questions and link to the right page in your shop.
Show live stock and pricing through the Shopify integration.
Handle delivery, shipping cost, return and warranty questions.
Capture leads outside office hours and forward them to your inbox.
Pin opening hours and company details so they are always correct.
Works with your existing platform
You do not need to migrate. The chatbot is added with a single script tag and works on Shopify, WooCommerce, Lightspeed, WordPress, Wix and Squarespace.
Shopify gets a deeper integration: products, variants and stock are synchronised, so the bot knows what is actually available today.
A real example
Airsoft Doctor is a Belgian specialist shop with a technical product range. Customers ask precise questions about parts, compatibility and service. The agent is trained on the full webshop plus the service pages and answers those questions with a link to the right product page.
Incoming questions are categorised, so you can see what visitors actually hesitate about. That is useful input for your product pages and FAQ.
Cost and how to start
Start with a free scan of your website. Then pick a plan based on monthly conversations and knowledge base size. Current prices and limits are on the pricing page.
Setup usually takes less than a day: crawl the site, set branding, place the script, test.
Does the chatbot make things up?
No. The agent uses retrieval: it first finds the relevant pages in your knowledge base and answers from those. If it does not know something, it says so and offers to hand over to a human.
Can it show live stock?
With a Shopify connection, yes. Products, variants and stock are synchronised, including availability per location. On other platforms the bot uses the content of the crawled product pages.
Which languages does it answer in?
The visitor's language is detected automatically and the bot answers in more than twelve languages, even if your shop itself is single language.
Where is the data stored?
Everything runs on EU/EEA infrastructure and is GDPR compliant. Conversations are visible in your own inbox in the dashboard.
WebScale Group · info@webscalegroup.com