A large share of questions on a business website arrives when the office is closed: evenings, weekends, holiday periods. Visitors who get no answer often move on to the next supplier.
An AI agent covers those moments. It answers straight away based on your own website, or it records the question with contact details so your team can follow up in the morning.
What happens after hours
The agent answers anything covered by your website: services, published prices, service area, procedures, opening hours and contact details.
If it cannot answer fully, it asks for a name, email and the question. That lead lands in the agent inbox and can be followed up by email.
Instant answers, also at 11pm.
Lead capture with email follow-up from the inbox.
Questions are categorised so you see patterns.
Opening hours and company details can be pinned.
Spam and repeated questions are throttled automatically.
One inbox for your team
All conversations land in an inbox in your dashboard, with date, time and the full thread. You see what the bot answered and can take over by email.
It also shows which answers can be improved. Missing information is added as extra knowledge, for example a PDF or a pinned text.
Example: services and local businesses
For local service providers such as contractors and roofers, most evening questions are about service area, quotes and lead times. The agent can answer those independently from the website.
For organisations with many recurring questions, the value is in correct routing: the visitor immediately gets the right page or form instead of a generic contact address.
What you need to start
A website with the information your customers need, and one script tag on your site. The rest is automatic: the site is crawled, the knowledge base is built and the bubble is styled in your brand.
See the pricing page for conversation volumes per plan.
Does this replace my support team?
No. It covers the first line and the moments when nobody is available. More complex questions are handed to your team through the inbox.
Can the bot book appointments or send quotes?
The bot collects the details and the question and forwards them to your inbox. Actual confirmation stays with your team, so no wrong promises are made.
What if the bot says something wrong?
All answers come from your own content, and critical details such as opening hours can be pinned. Every answer is visible in the inbox so you can correct course.
How much follow-up work is it?
In practice it is like reading email: most conversations are already handled by the agent.
WebScale Group · info@webscalegroup.com