The AI agent uses retrieval-augmented generation: for every question the most relevant pages from your knowledge base are selected, so answers are grounded in real content instead of invented text.
Automatically trained on your own website content (pages, FAQ, contact details and opening hours).
Multilingual: answers in 12+ languages, detected automatically.
Available 24/7, also outside office hours.
Lead capture and email follow-up through an agent inbox.
Add PDFs and documents as extra knowledge.
Insights: questions are categorised so you see what customers really ask.
Fully white-label: colours, logo, welcome message, bubble position.
Integrations with Shopify (live products and stock), WhatsApp and Messenger.
Hosted in the EU/EEA, GDPR compliant.
Business details such as opening hours can be pinned so the bot always answers them correctly.
WebScale Group · info@webscalegroup.com